Terms & Conditions - BattleAxe Games

Call 6229 2059
After hours: 0447 341 808
16 Freeman St.
Kingston, Tasmania

Terms & Conditions

By accessing our website you are automatically agreeing to our terms & conditions. This page is subject to change without notice. Terms & conditions last updated 15/4/16.

Refunds and Exchanges
Please choose carefully as BattleAxe Games does not issue refunds. We do, however, allow exchanges for items of equal or lesser value, or for a gift voucher up to the value of the item. An exception to this is if a product has a manufacturing defect, in which case we will gladly replace it or offer a full refund.

Pricing and Descriptions
Whilst we try and ensure that all details, descriptions, images and prices which appear on this website are accurate, errors may occur. If we discover an error in the price or description of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the items, you will receive a full refund.

Whilst we try to keep our catalogue up-to-date, occasionally a product may be unavailable. If you have ordered a product that is unavailable, we will inform you as soon as possible and give you the option to either refund it or exchange it for another product.

Privacy Policy
By accessing our website you are automatically agreeing to our privacy policy, which can be found here.

All orders are sent via Australia Post and are sent in pre-paid satchel bags. Online orders (excluding backorders) will be shipped out within three business days. If there are any delays in getting your item(s) out, you will be notified by phone or email. Large orders will need to be sent as multiple parcels, so you may not receive all of your order on the same day.

Loss/Damage during transit
Once your order has been shipped, it is no longer the responsibility of BattleAxe Games, and we cannot be held accountable for the loss or damage of products that occur during transit. However, we will take reasonable steps to ensure your items reach you safely. If you purchase a fragile item, we will contact you before we post it to discuss options for insurance and/or mailing boxes instead of satchels. We are also happy to arrange insurance/mailing boxes for non-fragile items if you contact us prior to your purchase. Orders within Australia have a tracking number which we will supply upon request.

If your order included a backorder item, the time it takes for the product to come back in stock varies based on the supplier. Most of the time, backordered items will arrive within five business days. However, some items (particularly overseas imports), can take several months to arrive. If you are concerned about an item reaching you by a certain time, please contact us before you make your purchase so that we can give you an estimated time frame.

You must not misuse this website. This includes, but is not limited to: transmitting or distributing a virus, trojan, worm, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; corrupting data; sending any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempting to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offense. BattleAxe Games will report any such breach to law enforcement authorities and disclose your identity to them.

The intellectual property rights in all software and content (including images) made available to you on or through this website remains the property of BattleAxe Games and are protected by copyright laws worldwide. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website, nor may you use any such content in connection with any business or commercial enterprise.

You are using this website at your own risk. BattleAxe Games cannot be held responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material.