Terms & Conditions
By accessing our website, you agree to the terms & conditions listed on this page. Terms and conditions are subject to change without notice. Page last updated 24/2/18.
Refunds and Exchanges
Please choose carefully as BattleAxe Games does not issue refunds, except in the case of a manufacturer defect. In this case we will gladly replace or refund the item with proof of purchase. We may provide an exchange at our discretion.
In the case of an online purchase, shipping costs cannot be refunded, and it is the customer's responsibility to pay for shipping to send any items back to us.
Whilst we try to keep our catalogue up-to-date, occasionally a product may be unavailable. If you have ordered a product that is unavailable, we will inform you as soon as possible and give you the option to either refund it or exchange it for another product.
All orders are sent via Australia Post and are sent in pre-paid satchel bags. Online orders (excluding preorders) will be shipped out within three business days. If there are any delays in getting your item(s) out, you will be notified by phone or email. Large orders will need to be sent as multiple parcels, so you may not receive all of your order on the same day.
Loss/Damage During Transit
Once your order has been shipped, it is no longer the responsibility of BattleAxe Games, and we cannot be held accountable for the loss or damage of products that occur during transit. We will, however, take reasonable steps to ensure your items reach you safely. If you purchase a fragile item, we will contact you before we post it to discuss options for insurance and/or mailing boxes instead of satchels. We are also happy to arrange insurance/mailing boxes for non-fragile items if you contact us prior to your purchase. Orders within Australia have a tracking number which we will supply upon request.
You must not misuse this website. This includes, but is not limited to: transmitting or distributing a virus, trojan, worm, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; corrupting data; sending any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempting to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence. BattleAxe Games will report any such breach to law enforcement authorities and disclose your identity to them.
The intellectual property rights in all software and content (including images) made available to you on or through this website remains the property of BattleAxe Games and are protected by copyright laws worldwide. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website, nor may you use any such content in connection with any business or commercial enterprise.
You are using this website at your own risk. BattleAxe Games cannot be held responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material. We do, however, take reasonable steps to ensure the safety of the users on our website.